Management & Occupancy Reviews

NHC is pleased to announce HUD’s Office of Multifamily Housing Programs has reinstated Management and Occupancy Reviews (MOR), effective May 1, 2016.

Management and Occupancy Reviews, which monitor project operations are required to ensure that HUD’s multifamily housing programs are administered as intended by identifying deficiencies to eliminate fraud, waste, and mismanagement.  Documented monitoring activities also provide support for enforcement actions when owners/agents will not correct deficiencies.  The Management and Occupancy Review is one of the integral mechanisms of project monitoring used to ensure that owners/agents comply with the requirements under the Regulatory Agreement, Mortgage, Management Certification, Housing Assistance Payments (HAP) Contract and/or other relevant business agreements.  The MOR is completed by Compliance Managers and consists of:

  • When scheduling the MOR, a phone call from a Compliance Manager describing the remote MOR process – and an opportunity to ask questions;
  • A Scheduling Letter with detailed instructions;
  • An email request for electronic tenant files 5 business days in advance of the MOR;
  • A day before the MOR, a follow-up call to ensure the property is safe to visit and a checkpoint on electronic documents and tenant files;
  • On the day of the MOR, an on-site visit of the property to “inspect” common areas, grounds and vacant units;
  • Both an entrance and exit conference, via phone or zoom conferencing if preferred.

Remote MORs

HUD strongly recommends remote MORs in situations where local conditions prohibit on-site reviews due to COVID-19 and overall health concerns are prominent.  The remote MOR allows for minimal face-to-face contact, but does require an on-site “physical inspection” of the property.NOTE:  A Remote MOR is conducted when the Owner/Agent volunteers to participate – it is not required or mandatory.

What You Can Expect:

  • When scheduling the MOR, a phone call from a Compliance Manager describing the remote MOR process – and an opportunity to ask questions;
  • A Scheduling Letter with detailed instructions;
  • An email request for electronic tenant files 5 business days in advance of the MOR;
  • A day before the MOR, a follow-up call to ensure the property is safe to visit and a checkpoint on electronic documents and tenant files;
  • On the day of the MOR, an on-site visit of the property to “inspect” common areas, grounds and vacant units;
  • Both an entrance and exit conference, via phone or zoom conferencing if preferred.